Common FAQs

Frequently asked Questions

You Have Questions, We Have Answers

What payment methods do you accept?

We accept the following methods of payment – MasterCard, Visa and Visa Debit.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further inquiries you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and shipped to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

Do you make customer holsters that cannot be ordered through the holster builder?

Yes, we do take custom requests. We will evaluate the request and state whether we’d like to take the challenge or not. Very custom orders will be priced accordingly and generally much more expensive than what is offered due to R&D and production times.

How long will my order take to be processed?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 2 to 3 weeks, unless you have paid the expedite fee for holster processing in which case your order should ship in 3 to 5 business days.

If my holster arrives and it’s a little too tight, what should I do?

Call the number provided on the business card, or email us. We have a DIY remedy to adjust retention that is best for you!

My KYDEX cracked because I was leaping across the hoods of cars with an empty holster, will you replace it?

In short No, however if you have a picture of the moment it happened and you are jumping across the hood of a Bentley while fighting space aliens than we will take that into consideration.

Can I work for you?

No. We are fully staffed sorry!

Do we ship internationally?

Yes

How much cash can I fit in a money clip?

We wouldn’t suggest putting more than fifteen to twenty bills in the clip; they are cast metals are can snap if loaded too much.

How can I shorten the estimated shipping time on products from the Shapeways store?

You can’t. Shapeways produced to order, they are not stocked. They are processed in the order it was received and production times are a few weeks. In some cases, your order may arrive a week early.

Can I upgrade to larger holster loops after I’ve received my holster?

Yes, See Warranty Policy then email us for instructions.